Frequently asked legal questions
Log into your account, navigate to Settings > Account Closure, and submit a closure request. Your balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Once closed, account data is deleted within 30 days, except regulatory records kept for 7 years.
Yes. Go to Settings > Legal & Compliance > Data Export, and we'll compile your account history, transaction logs, and personal information into a downloadable file within 7 business days. The file is encrypted and sent to your verified email.
Account suspension occurs if terms are violated—such as multiple failed withdrawal verifications, suspected fraud, or prohibited betting patterns. We notify you by email and offer a 14-day dispute window. Suspension details and appeal instructions are sent to your registered contact.
If a withdrawal fails or a deposit doesn't arrive, open a support ticket in your account. We investigate within 3 business days and either resend funds or reverse the transaction. For payment-provider disputes, we escalate on your behalf to your DANA, OVO, GoPay or bank.
Your personal data is never sold. We share transaction data only with our licensed payment processors (for DANA, OVO, GoPay and QRIS verification) and with regulators where local law requires it. All third parties sign strict confidentiality agreements.
Contact our support team immediately via live chat or email. Change your password, and we'll review your login history and transactions. If fraud is confirmed, we'll reverse unauthorized withdrawals and secure your account within 24 hours of verification.
Access and eligibility depend on local law in your region. When you open an account, we verify your location. If local regulations change or restrict access in your area, we'll notify you and discuss options for closing your account with a full withdrawal.
